Privacy Policy

Fortune & Hopkins is committed to maintaining the security of your data and respecting your privacy rights, whether you browse online or contact us. We want you to have confidence in how we use your data, and your internet security with us, so everything you need to know about your data and how it’s collected can be found below.

HOW TO PROTECT YOUR DATA

  • Try to use different passwords for each of your online accounts. This way if one is ever compromised, the others remain inaccessible to unauthorised parties. Multiple passwords keep your information safer
  • Keep passwords private and do not share accounts
  • Avoid passwords that contain common phrases like ‘password’, your own name, or details like your phone number
  • Try to use a mixture of upper and lower case letters, numbers, and special characters to make passwords stronger. We recommend making a password 8 characters or longer
  • Fortune & Hopkins will never ask you to confirm any bank details or credit card details via email, post, or phone. If you receive an email requesting this information that claims to be from us, we recommend that you ignore it. If you’re contacting us regarding an order you have placed please do not include bank or credit card details in your communication
  • To protect your privacy, we can only discuss an account or order with the account holder or individual that placed the order
  • When you finish shopping online in a public location, logging out of any accounts you have used helps to ensure your data remains secure

PAYMENT SECURITY

The privacy and security of any payments you make with us are high priorities. We ensure your payment and personal details are protected when you shop with us.

  • The Fortune & Hopkins website uses high-level, industry standard SSL Encryption (Secure Sockets Layer) technology. Currently, this is the most advanced security software available for online transactions
  • Any sensitive information, such as credit card details, that you share with us is encrypted. This means information passed between your computer and our website cannot be read even in the unlikely event that it is intercepted by an unauthorised party
  • We strongly recommend that you only connect to secure wireless networks that you trust. Using unsecured networks like those in public places can pose a risk
  • You are always able to check that a page is secure as the beginning of the URL at the top of the page will change from ‘http’ to ‘https’ when you are browsing a protected page. A locked padlock symbol will also appear at the bottom of your window
  • Our checkout processes involve security checks from third party services to keep your existing card account protected against any unauthorised use when you shop with us. We work with Stripe to keep your information safe.

PRIVACY

Your data is yours, and you have the right to ask what personal data we hold about you at any time. If you ever wish to know the data that Fortune & Hopkins has of yours, please see the Your Rights section at the end of this document.

How We Protect Your Data:

  • Fortune & Hopkins fully complies with all applicable Data Protection and consumer legislation, and we treat any information shared with us as confidential
  • Customer information is held on secure servers

WHAT DATA OF YOURS WE COLLECT

Fortune & Hopkins, or third party data processors acting on our behalf, may collect and use the following personal data that you provide us:

  • Contact details including your name, phone number, email address, postal address including billing and delivery addresses
  • Payment card details in the event that you place an order with us
  • Your purchase and order history
  • Personal details given to us during the creation of a custom order.
  • We will not retain your data for any longer than necessary, unless required by a legal obligation

LEGAL BASIS FOR PROCESSING CUSTOMER PERSONAL DATA

Why We Collect Your Data, is to provide you with a streamlined, easy-to-use customer experience and is necessary for:

  • Pursuit of Legitimate Interests.
  • Contractual necessity engaging in commerce regarding products and services
  • Compliance with Legal Obligations

Below is how we use the data you share with us:

  • To verify your identity when you shop with us
  • For the prevention and detection of fraud and crime, and related purposes
  • Selling and supplying goods and services to our customers
  • For instances when we have a legal duty or right to use or disclose your information, for example in legal disputes or when required by a local authority for an investigation
  • In the event that you purchase through the Fortune & Hopkins website, we will send you an email request which will enable you to review your order
  • For analysis reporting, financial processing, risk management, legal obligations, and monitoring for our day-to-day business

Shared Data and Third Parties

We may also disclose any personal data you allow us to collect to third parties in instances such as those below:

  • If you purchase goods from Fortune & Hopkins, we may have to disclose your details to our third party service providers to enable your order to be processed and fulfilled
  • Your personal information will be shared, safely and securely, with our third party service providers in order to process and fulfil your orders

COOKIES

Cookies are small data files that are stored on your computer or device when you visit webpages. Like most websites on the internet, Fortune & Hopkins uses cookies to track how you use our website and to make your user experience more enjoyable. Cookies remember things like what you put in your shopping basket, and previous searches. You can turn cookies off, but our website doesn’t work without them and we recommend leaving them on. See below for more information on cookies:

Most web browsers like Google Chrome and Firefox have cookies enabled by default. You can disable them in your settings if you follow the instructions below.

  • If you choose to ‘share’ Fortune & Hopkins content over social media such as Facebook, then you may be sent cookies from those websites.
  • We are not responsible for third-party cookies, so please check these websites for their cookie policies.
  • Our cookies do not store sensitive information such as your name, address, or payment details.
  • Cookies cannot damage your computer or compromise your account.
  • Information from our cookies is encrypted.

DISABLING COOKIES

How to check cookies are enabled on windows platforms

Microsoft Internet Explorer 7, 8 & 9
1. Select ‘Tools’ from the top menu of your browser and then select ‘Internet options’ , then click on the ‘Privacy’ tab 
2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser 
3. Settings above Medium will disable cookies

Mozilla Firefox
1. Select ‘Tools’ from the top menu of your browser and then select ‘Options’ 2. Then select the Privacy icon 3. Click on Cookies, then select ‘allow sites to set cookies’

Google Chrome
1. Select ‘Tools’ from the top menu of your browser and then select ‘Options’ 2. Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button 3. Now select ‘Allow local data to be set’

Safari
1. Select the cog icon’ from the top menu of your browser and then select ‘Preferences’ 2. Select ‘Security and, check the option that says ‘Block third-party and advertising cookies’ 3. Click ‘Save’

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
  • Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

For purposes of EU data protection law, I, John Hopkins, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@fortuneandhopkins.com. Alternately, you may mail me at:

Fortune & Hopkins, John Hopkins, The Dark Barn, Dean Farm, Court Road, Brockworth, Gloucester, GL3 4QZ