Delivery & Returns

Delivery Service Charge Notes to Customer
UK Mainland (Tracked & Signed) From £4.00 We aim to deliver within 2-4 working days (Hermes) and 1-3 working days (Royal Mail)
UK Non-Mainland Hermes From £7.00 We aim to deliver within 7 working days
Europe (Tracked & Signed) From £13.99 We aim to deliver within 7 working days
USA / Canada (Tracked & Signed) From £13.99 We aim to deliver within 10 working days
Worldwide (Tracked & Signed) From £13.99 We aim to deliver within 10 working days

UK Mainland Orders

All orders require a signature upon delivery.

The Hermes 2-4 day signed for postal service has a maximum of 3 delivery attempts on 3 separate days. If the parcel cannot be delivered after three attempts it will be returned to us. Please note that if the parcel is returned to us, you will be liable for an additional postage fee to resend the item.

The Royal Mail 1st Class signed for postal service will attempt to deliver once. If you are not in, your order will be either left with a neighbour or held at your local post office. A card will be left to let you know that an attempt to deliver has been made.

Cancellation

We can amend or cancel an order within one hour of purchasing your order. If you wish to amend or cancel an order, please contact us at info@fortuneandhopkins.com to discuss.

Returns & Refunds

If for any reason you wish to return your order, please contact us within 5 working days at info@fortuneandhopkins.com.

Please click here for full details of returns and refunds.